“Josh brought a tremendous amount of expertise to this project. The client was attempting to overhaul and consolidate existing web properties for five businesses. This meant coming up with logical navigation schemas that were both user centric but also supported the nuanced differences in information between the businesses. Josh was able to structure a plan for creating a new R1 architecture through focused user research and collaborative workshops with the client. This plan was thorough and thoughtfully sequenced.
I was extremely impressed with Josh's work on the research in particular. He was able to use hundreds of existing research documents to get a firm foundation in this client's business, and he also developed a strong working relationship with the client's internal research team. This earned the clients trust and buy in for conducting additional research activities.
He effectively coordinated designers, Prudential researchers, senior stakeholders and a 3rd party vendor to reach this outcome. I also thought Josh did good work in client workshop sessions. He was able to clearly articulate his methodology and facilitate discussions that were valuable to both the client in articulating their objectives and aligning on approach, as well as for the quality of the IA research activities.”
- P. Mouser, Project Manager